Refund policy

Returns & Refund Policy

At Ossyne, we offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return, your item must be:

  • In the same condition as received

  • Unused and unworn

  • In its original packaging with all tags included

  • Accompanied by proof of purchase (receipt or order confirmation)

To initiate a return, please contact us at ossyne.help@gmail.com.
Returns must be approved before being sent. Items returned without prior authorization will not be accepted.

Return shipments should be sent to:
[INSERT RETURN ADDRESS]

If your return is approved, we will provide instructions on how and where to send your package.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

Additionally, we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to receive a different item is to return your original product (once approved) and place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To be eligible, the item must meet the same return conditions outlined above.

Refunds

Once we receive and inspect your return, we will notify you regarding the approval status.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that additional processing time may be required by your bank or credit card provider.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at ossyne.help@gmail.com.

For any questions regarding returns or refunds, feel free to reach out to us at ossyne.help@gmail.com.